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Everyone deserves to be treated with fairness and respect.  CAP Tulsa is committed to providing courteous and professional service to those seeking assistance. Anyone may apply for services or resources and no one will be denied on the basis of race, color, gender, creed, religion, age, political preference, or disability.



Steps to File

Filing a Complaint

If you have a complaint about an incident or a denial of service:

  1. Discuss your complaint directly with the program staff involved in the situation.
  2. If the matter is not resolved, notify the supervisor of the program to discuss the problem. Contact information will be provided by onsite staff, or by calling CAP Tulsa’s main office at 918-382-3200.
  3. If you still are not satisfied, complete the attached Complaint Form and mail or return to:

CAP Tulsa
Attn: Chief Operating Officer
4606 South Garnett, Suite 100        
Tulsa, OK  74146

If you believe that you have been treated unfairly or disrespectfully, you must submit the Complaint Form within 30 days from time of incident to receive a formal response to your complaint.



Filing a Complaint about the Executive Director

If you have a complaint specifically about the agency’s Executive Director:

  1. Discuss your complaint directly with the program or Executive Director
  2. If you still are not satisfied, complete the attached Complaint Form and mail or return to:

CAP Tulsa
Attn: President, Board of Directors
4606 South Garnett, Suite 100
Tulsa, OK  74146


If you believe that you have been treated unfairly or disrespectfully, you must submit the Complaint Form within 30 days from the time of incident to receive a formal response to your complaint.



Resolution & Appeals

1. Within 10 days of receipt of your written complaint, the Chief Operating Office or President of CAP Tulsa’s Board of Directors will initiate a process to investigate the situation.

2. You will be afforded a reasonable opportunity to have a private and confidential interview, a fair hearing, and access to records relevant to the situation under review.

3.Within 30 days of receipt of your written complaint, you will be mailed a Complaint Ruling intended to address and resolve your concerns.

4. If you are not satisfied with the decision made in response to your complaint, instructions explaining how to appeal the decision will be enclosed with the Complaint Ruling. A copy of the Appeal Process is also available upon request. (For an Executive Director Complaint please proceed to step 5)

5. After exhausting all appeal options with CAP Tulsa, you may then appeal directly to the Oklahoma Department of Commerce and/or the Office of Head Start – Region VI.